Our objective is to assist our customers and enhance operational efficiency from the moment our systems are delivered. We provide comprehensive support, including services, parts, upgrades, and expertise, throughout the entire lifespan of our equipment.
We offer customized service agreements tailored to meet our costumer's specific requirements. Our diverse range of service level agreements is designed to meet individual customer needs."
Service
Spare parts
We have express service on all spare parts. We have spare parts in stock so we can respond quickly if problems arise, because we know that time matters. If you need spare parts for the OptimICE® liquid ice system, it is best to have the serial number at hand. Please send us your request for spare parts here: kapp@kapp.com or by calling our main number +354 587 1300. In case of emergency, you can call the OptimICE® emergency number: +354 664 1310, which is open 24 hours a day.
24/7 Service
At our core, we offer round-the-clock service to ensure your operations run smoothly without interruption. With our seasoned team at your disposal, we provide comprehensive support for troubleshooting, improvements, and repairs, whether you're on board, onshore, or even remotely.
Our collaborative approach means working closely with our customers, fostering a two-way exchange of knowledge. We believe in empowering our customers by sharing insights and expertise, enabling them to learn from us while we gain valuable insights into their unique operational needs.
Ultimately, our mission is clear: to maximize uptime and minimize downtime for our customers, ensuring seamless operations, always.
